1 Millionth Elevate Story- Andrew
Everyone's familiar with the song Amazing Grace, "I once was lost, but now I'm found." Well the first time I flew with Virgin America those words never rang truer. I was disheartened, as many of us are, with the state of service in the airline industry today, so, when I booked a flight on Virgin America, I expected more of the same cattle-call military mentality I'd experienced with other airlines in the past. Virgin proved me wrong though! My first experience on Virgin America brought to mind the way I imagined the industry use to be back in the early days of flying, when the customer was important and service was impeccable. From check-in, to boarding, the flight, and even my departure from the plane after my flight, it was an experience that has given me new hope for what an Airline can truly be; courteous, attentive and service oriented. Normally, when I fly, I can't wait for the flight to end, but with Virgin, I didn't have that desire, I actually wanted the flight to last LONGER! Virgin, thank you for showing me the path to true excellence. You have a customer for life in me and I look forward to your expanded service so that I can use Virgin exclusively for my various trips.
